This privacy statement explains what data we collect from you and how we use it.
Data We Collect
Teleios collects data to operate effectively and provide you the best experiences with our services. You provide some of this data directly, such as when you sign-up for a Teleios QuikWorx Cloud (QuikWorx) Subscription, enter your customers’ information in the QuikWorx Partner Application (partner app), utilize solutions built on QuikWorx, complete a survey or contact us for support.
The data we collect depends on the services and features you use, and includes the following.
Name and contact data : We collect your first and last name, email address, phone number, business name, business address, postal address, business number, and other similar contact data.
Demographic data: We collect data about your gender, country and preferred language.
Usage data: We collect data about how you interact with our services. This includes data, such as the features you use and pages you visit. This also includes data about your device, including device identifiers (such as the IMEI number for phones), regional and language settings. It includes information about the operating systems and data about the performance of the services and any problems you experience with them.
Location data: We collect data about your location which includes for example, a location derived from your IP address or data that indicated where you are located such as a city or postal code level.
Service usage data: We collect data on your service usage as well as your customers/tenants usage. We need to collect this data to visually present to you the value of your deployed solutions (insights). This data is also used in the calculation of solution user pricing as well as trend detection and analysis.
Application context data: We collect data on the Site Collection ID and URL of your customers SharePoint Online subscription. We need this data to allow you to remotely connect with your customer’s SharePoint subscription through the partner app. This data is also used when publishing solutions to your customers SharePoint Online subscription.
How We Use Data
Teleios uses the data we collect for two basic purposes, described below: (1) to operate our business and provide the service we offer, and (2) to send communications, including promotional communication.
Providing and improving our services. We use data to provide and improve the services we offer and perform essential business operations. This includes operating the services, maintaining and improving the performance of the service, including developing new features and providing support.
Providing the services. We use data to ensure the successful delivery of your solutions to your customers/tenants.
Support: We use data collected to diagnose service problems and provide other customer care and support services
Subscription Activation: We use data, including business and personal contact data, in order to activate your QuikWorx subscription
Service Operations: We use data collected from your customers/tenants SharePoint Online environment to allow for continuous service delivery of your solutions to your customers.
Business Operations: We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.
Communications. We use data we collect to deliver and personalize communications with you. For example, we may contact you by email or other means to inform you when a subscription is ending, let you know when a solution payment is due, inform you of possible platform updates, invite you to participate in a survey, or tell you that you need to take action to keep your subscription alive.
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